There is a serious problem in the professional audiovisual industry: hiring. So we decided to do everything possible to help AV companies find their next great employees by identifying the best AV interview questions to ask candidates. This time around, we’re focusing on what to ask of low to mid-level AV Technician candidates.
But first, take this observation from Lionel Felix, CEO of Felix Media Solutions:
“With manpower, we can do very well or very poorly depending on how we plan, the quality of the field drawings, the completeness of the design and the documentation; but ultimately the technology on site will determine the extent of success or failure, ” – Lionel Félix
Felix is from the IT world and says he’s seen countless integration companies hire cheap labor. This experience has shown him that it is worth the time, money and effort to find truly great AV technicians.
“Cheap, low-skilled labor – whatever the quantity – is not helpful. They prolong breakdowns, lengthen working hours and speed up rework. Cheap hands cost more. Period. Paying for professionals, even if they’re outsourced, works best, ”he says.
Related: Interview Questions You Should Ask of Level 1 and 2 Support Specialist Candidates
With that in mind, let’s take a look at some questions you should ask yourself when hiring AV technicians.
Tell me about the things you learned yourself because you needed or wanted to learn them?
- Having a long list of things they learned on their own or asked their elders to teach them shows a positive, results-oriented attitude. But getting to know the extent of their actual skills is also valuable.
What has been the most difficult work-related interpersonal problem you have had and what happened, how did it end?
- Audiovisual technicians must be able to work in a team in addition to being autonomous. They must offer a complete answer to this question.
What were the most surprising projects, what did you not know before you started that you would have liked to have done?
- How did this inform their desire to learn afterwards? Are they ready to learn new skills?
Tell me about your most spectacular failures and what you have learned?
- This question allows for a bit of humor and “realism” in the interview – do they answer openly and intelligently?
What do you carry in your pocket or toolbox and why are these things important?
- You don’t need a full tour of their daily transport, just have them highlight some critically important stuff or an unusual item that they couldn’t live without.
Do you know how to weld?
- This skill might not come up often, but it’s a great thing to have.
AV Technician Interview “Based on Examples” questions
Tell me about the last great day at work – what happened and what made you feel good?
- “You’ll get all kinds of questions from that, you’re looking for answers that show they take pride in their work,” says Jeff Ashachik of HireSparks.
Can you take a video of yourself terminating a CAT5 cable?
- It’s technically not something you can act on during the interview, but have them send you a short video of it after the main event.
If you have the time and the setup, you should ask them to multitask. Ashachik recommends these examples:
- Have a processor, a touch screen, a USB stick and a laptop, ask them to set up a small video wall
- Update a piece of hardware – if they can make any changes to the program, so much the better
Whatever type of test you give candidates to, keep in mind that they may not know everything yet. That’s okay, as long as they appear to be someone who learns new skills quickly.
Additional resources for integration companies looking for candidates:
This article was originally published on Apr 8, 2020