How To Answer Interview Questions About Conflict Resolution | Ads

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Pro tip: “Don’t communicate your resentment non-verbally when telling a story,” advises Kelley. “Aggressive body language and tone of voice can show that you have bad feelings. “

Tell me about a time when you had a problem with a colleague.

This is a behavioral interview question, which means you should take this opportunity to share a success story about how you solved a problem with a coworker in the past. You want to make sure you choose an incident where you and your coworker were able to resolve the issue between you, without having to involve your boss or other superiors. Show your problem solving skills.

“Focus on the facts instead of blaming the other person,” Kelley says. Rather than saying “Jim was so lazy,” just explain the situation and the steps you took to resolve the problem: “On at least three times Jim missed deadlines that pushed our production schedule. After discussing it with him, we found a way to improve the workflow system together.

Tell me about a time when you disagreed with your boss.

Proceed carefully here, says Pamela Skillings, career coach and co-founder of Big Interview, a New York-based online training platform for job interviews. “You never want to belittle a former boss,” she says. (And yes, we know it can be difficult.)


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