As the war between digital assistants escalates, Google Assistant has once again beaten Amazon Alexa and Apple Siri when it comes to properly responding to queries on smartphones.
In its annual test, search-driven venture capital firm Loup Ventures found that Google Assistant understood every query and answered correctly 92.9% of the time.
The research team asked leading digital assistants – Google Assistant, Siri, and Alexa – 800 questions each.
Google Assistant was able to respond correctly to 93% of them against Siri at 83% and Alexa at 80%.
In July 2018, Google Assistant responded 86% correctly against 79% Siri and 61% Alexa, said the report by Loup Ventures.
“We separate smartphone digital assistants from smart speakers because, while the underlying technology is the same, the use cases vary. For example, the environment in which they are used may require a different language, and the output may change depending on the form. factor, ”the report adds.
The research team took this into account by adjusting the question set to reflect generally shorter queries and the presence of a screen that allows the assistant to present certain information that is not verbalized.
“We eliminated Cortana from our test due to Microsoft’s recent shift in strategic positioning to Cortana’s strategic positioning,” the report said.
Testing was done using Siri on iOS 12.4, Google Assistant on Pixel XL running Android 9 Pie, and Alexa through the iOS app.
Google Assistant was once again the best performer, correctly understanding all 800 questions. Siri misunderstood two questions while Alexa misunderstood one.
Google Assistant performed best in four of the five categories, but again fell short of Siri in the Command category.
“Siri continues to be more useful with phone-related functions such as calls, texts, emails, calendar and music. Siri and Google Assistant, which are built into the phone’s operating system, have far surpassed Alexa in the “Command section,” the results showed.
Alexa lives on a third-party app which, while it can send voice messages and call other Alexa devices, cannot text, email, or make a phone call.
The biggest disparity was Google’s outperformance in the Commerce category, responding correctly at 92% against Siri at 68% and Alexa at 71%.
Conventional wisdom suggests that Alexa would be best suited for business matters. However, Google Assistant correctly answered more questions about product and service information and where to buy certain items.
“As measured by the correct answers, over a 13-month period, Google Assistant improved by 7 percentage points, Siri by 5 points and Alexa by 18 points,” the report said.